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NEW QUESTION 43
Which is not a valid method for accessing alert intelligence?

In the right-click menu of an alert list, select Open in Workspace

By appending/workspace to your instance URL

The application navigator Alerts Console menu item

The application navigator Alert Intelligence menu item

Within an open alert record, click the Open in Workspace button

Select the Lists tab in operator workspace

NEW QUESTION 44
When creating event rules, is it best practice to create:

Two rules for every event

As many rules as possible

As few rules as possible

One rule for every event

NEW QUESTION 45
Which is the best option to reduce latency issues when receiving events?

Verify bucket field in em_event table > 0

Verify event_processor_job_count = 2

Verify event_processor_job_count = 0

Verify event_processor_enable_multi_node = 2

NEW QUESTION 46
Based on the information shown, which of the following three alerts should be processed first?

The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)
1. Business services – (3.0, 1000000)
2. Severity – (1.0, 100000)
3. CI type – (60.0, 100)
4. Role – (2.0, 10)
5. Secondary – (0)
6. State – (1.0, 0.001)

The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)
1. Business services – (4.0, 1000000.0)
2. Severity – (4.0, 100000.0)
3. CI type – (60.0, 100.0)
4. Role – (2.0, 10.0)
5. Secondary – (0)
6. State – (1.0, 0.001)

The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)
1. Business services – (3.0, 1000000.0)
2. Severity – (3.0, 100000.0)
3. CI type – (60.0, 100.0)
4. Role – (2.0, 10.0)
5. Secondary – (0)
6. State – (1.0, 0.001)

They should be processed in the order in which they were received.

NEW QUESTION 47
The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

Service level data model

Business service data model

Application service data model

Common service data model

NEW QUESTION 48
What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?

CI Remediations

CI Relation Types

CI Identifiers

Process to CI Type Mapping

CI Class Manager

NEW QUESTION 49
The default polling time to collect events from an event source is:

5 seconds

30 seconds

60 seconds

120 seconds

NEW QUESTION 50
When are anomaly alerts generated by Operational Intelligence displayed in alert intelligence?

When the statistical model threshold is breached

When they are promoted to IT alerts

When it is manually promoted in insights explorer

When the anomaly score is greater than 100

NEW QUESTION 51
For an incoming event with a matching message key, what allows an existing alert to be automatically closed?

In the event rule, set the Severity to 0

In the alert rule, set the Severity to 0

In the alert rule, set the Severity to -1

In the event rule, set the Severity to -1

NEW QUESTION 52
A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?

The support agent does not have the evt_mgmt_user role.

The support agent only has the evt_mgmt_admin role.

The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.

The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

NEW QUESTION 53
What type of system can a MID Server can be installed on?

OpenVMS System

Microsoft Windows Server

Linux System

Microsoft Windows Desktop

Any system inside the customer firewall

Mac OS X System

NEW QUESTION 54
Which attribute correlates multiple events to one alert?

Additional_info

Message_key

Metric_name

Short_description

NEW QUESTION 55
The additional information field is a JSON string that gives more information about an event. An example of a supported JSON string is:

{“CPU”:100}

{“CPU”:100,’Status”:3}

{“CPU”:”100″,”Status”:3}

{“CPU”:”100″}

NEW QUESTION 56
What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.

The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.

All CIs stored in the CMDB must have an assigned IP address within your infrastructure.

A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

NEW QUESTION 57
What would be the primary use case for creating Javascripts in Event Management?

To create a customized pull connector to retrieve events on behalf of an event source

To automatically populate the Configuration Management Database (CMDB)

To parse a nodename out of your raw event data in an event rule

To run as part of a remediation workflow for IT alerts that fail to execute

NEW QUESTION 58
A customer informs you that they already have monitoring and event management tools.
Which of the following describes the extra value that ServiceNow Event Management provides? (Choose four.)

ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.

ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.

ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.

ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.

ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts.

NEW QUESTION 59
If the Message Key is not populated, the default value is created from which fields?

Source, type. node, resource, and metric name

Source, source instance, node, and resource

Source, type. node, and metric name

Source, source instance, node, and type

Source, type. node, resource, and time of event

NEW QUESTION 60
Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?

Icinga

Sensu

SolarWinds

Nagios

Zabbix

NEW QUESTION 61
By default, the Alert Console displays what type of alerts?

All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode

All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

NEW QUESTION 62
What would be an appropriate use case for having to write JavaScript in Event Management?

To change the value of the message key

To create a custom action within a subflow

To parse a node name out of your raw event data in an event rule

To automatically create an incident