This page was exported from Free valid test braindumps [ http://free.validbraindumps.com ] Export date:Sat Apr 5 11:49:28 2025 / +0000 GMT ___________________________________________________ Title: [Q64-Q88] Use Real ITIL-4-Foundation - 100% Cover Real Exam Questions [Jan-2024] --------------------------------------------------- Use Real ITIL-4-Foundation - 100% Cover Real Exam Questions [Jan-2024]  Dumps Brief Outline Of The ITIL-4-Foundation Exam - ValidBraindumps NEW QUESTION 64Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?  Service level management  Relationship management  Service desk  Monitoring and event management NEW QUESTION 65What is defined as any financially valuable component that can contribute to the delivery of a service?  Configuration item  Product  IT asset  Event NEW QUESTION 66What term is used to describe the functionality of a service?  Output  Outcome  Utility  Warranty ExplanationUtility is defined as “the functionality offered by a product or service to meet a particular need”2. Utility can be summarized as “what the service does” and can be used to determine whether a service is able to meet its intended outcomes1.NEW QUESTION 67Which TWO statements about an organization’s culture are CORRECT? (Choose two.)1. It is created from shared values based on how it carries out its work2. It is determined by the type of technology used to support services3. It should be based on the culture of prospective suppliers4. It should be based on the objectives of the organization  1 and 2  2 and 3  3 and 4  1 and 4 NEW QUESTION 68Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?  Service request management  Service configuration management  Deployment management  Change enablement NEW QUESTION 69A service offering may include goods, access to resources, and service actions. Which is an example of a service action?  A mobile phone enables a user to work remotely  A password allows a user connect to a WiFi network.  A license allows a user to install a software product  A service desk agent provides support to a user NEW QUESTION 70What should a release policy include?  The process owner and process manager for each type of release  The roles and responsibilities for incident and problem resolution  The naming convention and expected frequency of each type of release  The naming convention for all configuration items (CI) recorded in the configuration management system (CMS) NEW QUESTION 71Arrange the following steps of software lifecycle in correct order.1. Retire2. Test3. Operate4. Deploy5. Ideation6. Develop7. Design  Ideation, Design, Develop, Deploy, Test, Operate, Retire  Retire, Test, Operate, Deploy, Ideation, Develop, Design  None of the above  Ideation, Test, Develop, Deploy, Design, Operate, Retire NEW QUESTION 72Which function is responsible for the management of a data centre?  Technical management  Service desk  Application management  Facilities management D18912E1457D5D1DDCBD40AB3BF70D5DNEW QUESTION 73Which practice handles all pre-defined user-initiated service actions?  Deployment management  Incident management  Service level management  Service request management NEW QUESTION 74Which describes the ‘plan’ value chain activity?  It ensures a shared understanding of the current status and vision for all products and services across the organization  It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations  It ensures that service components are available when and where they are needed, and meet agreed specifications  It ensures continual improvement of products, services, and practices across all value chain activities NEW QUESTION 75Which statement about the ‘four Ps’ of service design is CORRECT?  Processes refers to skill and training  Partners refers to suppliers and vendors  People refers to technology and tools  Products refers to producers and metricsD18912E1457D5D1DDCBD40AB3BF70D5D NEW QUESTION 76Identify the missing word in the following sentence.The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.  relationships with suppliers  configuration of services  skills of people  authorization of changes Explanation/Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration- management-itil-4/NEW QUESTION 77Which statement about outcomes is CORRECT?  Outcomes enable products to be delivered to a stakeholder  An outcome defines the amount of money spent on technology for a service  An outcome depends on at least one output to deliver a result  Outcomes provide assurance to stakeholders on how a service performs It is important to understand the difference in these terms not just for clarity, but because outputs are much easier to measure than outcomes.Outputs are nearly always quantitative, with data available to show whether these have been delivered. Outputs are easy to report on and to validate. There is no grey area.Outcomes are more challenging to verify because they are both qualitative and quantitative. Whether your outcomes have been achieved will rely, to a great extent, on the perception of the people who receive the service. Perceptions are not easy to measure or report on, but it is essential you find a way to do so.https://www.bmc.com/blogs/outcomes-vs-outputs/NEW QUESTION 78Which guiding principle considers how the steps of a process can be performed as efficiently as possible?  Start where you are  Focus on value  Think and work holistically  Optimize and automate NEW QUESTION 79Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?  Start where you are  Collaborate and promote visibility  Progress iteratively with feedback  Think and work holistically NEW QUESTION 80Which type of change is MOST LIKELY to be initiated as part of the ‘service request management’ practice?  A normal change  An emergency change  A standard change  A change model Explanation/Reference:NEW QUESTION 81Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?  Optimize and automate  Start where you are  Focus on value  Progress iteratively with feedback NEW QUESTION 82Which guiding principle is PRIMARILY concerned with end-to-end service delivery?  Focus on value  Think and work holistically  Optimize and automate  Collaborate and promote NEW QUESTION 83What is an IT asset?  Any financially valuable component that can contribute to delivery of an IT product or service  Any component that needs to be managed in order to deliver a service  A request from a user mat initiates a service action  The removal of anything that could have a direct or indirect effect on services NEW QUESTION 84Which activity is NOT recommended by the start where you are’ guiding principle?  Involving people who are not familiar with a service when observing and assessing its activities  Applying risk management when considering to introduce new processes  Using source data to avoid any unintentional data distortion found in reports  Discarding existing processes before assessing their usefulness NEW QUESTION 85Which organization delivers output or outcomes of a service?  A service consumer delivers outcomes of the service  A service provider delivers outcomes of the service  A service consumer delivers outputs of the service  A service provider delivers outputs of the service ExplanationAn output is a tangible or intangible deliverable of an activity, while an outcome is a result for a stakeholder enabled by one or more outputs1. A service provider produces outputs that allow customers to achieve outcomes2. A service consumer utilizes the outputs and benefits from the outcomes2.NEW QUESTION 86Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?  Information security management  Change enablement  Problem management  Service configuration management NEW QUESTION 87Which is a purpose of the ‘engage’ value chain activity?  Meeting expectations for quality, costs and time-to-market  Ensuring the continual improvement of services  Ensuring that the organization’s vision is understood  Providing transparency and good relationships NEW QUESTION 88Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.Which guiding principle recommends that the unnecessary work should be eliminated?  Keep it simple and practical  Think and work holistically  Star: where you are  Progress iteratively with feedback  Loading … Certification Training for ITIL-4-Foundation Exam Dumps Test Engine: https://www.validbraindumps.com/ITIL-4-Foundation-exam-prep.html --------------------------------------------------- Images: https://free.validbraindumps.com/wp-content/plugins/watu/loading.gif https://free.validbraindumps.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2024-01-17 10:39:14 Post date GMT: 2024-01-17 10:39:14 Post modified date: 2024-01-17 10:39:14 Post modified date GMT: 2024-01-17 10:39:14