Verified Principles-of-Management Q&As - Pass Guarantee Principles-of-Management Exam Dumps [Q12-Q26] : Free valid test braindumps : http://free.validbraindumps.com

Q12. What describes a value chain? Choose 1 answer

It is the internal strengths and weaknesses of an organization.

It flows from raw materials to the delivery of products or services.

It creates a focus for organizational downsizing.

It allows an organization to manage diversity in multiple markets.

Q13. What is a common consideration for starting a new business venture? Choose 1 answer

Access to information

Technical understanding

Right opportunity

System changes

Q14. Why might a company choose to adopt an organic structure instead of a mechanistic structure? Choose 1 answer

It is more stable than a bureaucracy.

It has formal lines of authority.

It is efficient and controlled in a stable environment.

It is less rigid and emphasizes flexibility.

Q15. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

ISO 9000

Customer relationship management

Reengineering

Six Sigma

Q16. What is the purpose of a value chain analysis? Choose 1 answer

To determine company stockholder satisfaction

To allow the company to implement an intranet and develop automated processes

To allow the company to use a systematic approach in developing a competitive advantage

To help the company determine its commitment to ethics and social responsibility

Q17. Which stage ofthe conflict process is considered a distinct stage because of its importance in intervening between perceptions or emotions and overt behavior? Choose 1 answer

Outcomes

Cognition

Opposition

Intentions

Q18. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

Customer connection society

Customer association organization

Customer relationship management

Customer liaison policy

Q19. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer

Strategic triangle

Liaison concept

Tactical strategy

Strategic relationship

Q20. Which employee selection instrument would be most appropriate when trying to determine how well an individual can participate in a variety of physical job requirements? Choose 1 answer

Cognitive ability test

Personality ambitions test

Performance test

Integrity test

Q21. In which situation would it be reasonable for an employer to accommodate the needs of a worker with a disability? Choose 1 answer

Providing a list of accommodations that the company is willing to make available to all potential employees

Providing a Braille keyboard for a worker who is visually impaired

Providing a germ-free environment for a worker participating in a bone marrow transplant program

Providing an environment for a mentally ill worker where the worker does not have to interact with others

Q22. A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer

Participation and involvement

Negotiation and reward

Facilitation and support

Education and communication

Q23. The director of human resources for a start-up company is reviewing staffing needs and has discovered a labor deficit. How can the director use strategic human resource planning in this situation? Choose 1 answer

Plan to reduce turnover through nonfinancial rewards

Implement employee conflict resolution system

Reconcile employee supply and demand

Establish strategic goals for improvement of manufacturing performance

Q24. What is the first step of the control process? Choose 1 answer

Taking corrective action

Setting performance standards

Measuring performance

Comparing performance against standards

Q25. In which situation does religious preference inappropriately affect decision making? Choose 1 answer

A company allows two days off per year for religious celebrations to all employees regardless of religious affiliation.

A manager refuses to participate in an event that conflicts with the manager’s personal religious beliefs.

A real estate agent uses her religious background as a basis for accepting bids on property that is for sale.

An individual follows religious dietary restrictions while at work regardless of the religious beliefs of others.

Q26. What is the activity called when a corporate project team is created to develop a new product? Choose 1 answer

Competitive innovation

Intrapreneurship

Venture capitalism

Benchmarking