[Oct-2026] ISO-14001-Lead-Auditor PDF Dumps Are Helpful To produce Your Dreams Correct QA’s [Q20-Q43]

QUESTION 20
Which two of the following statements apply to a Stage 2 certification audit plan?

The previous audit findings are detailed in the audit plan.

The questions to be asked during the audit are detailed in the audit plan.

The audit team leader is responsible for creating the audit plan.

The audit plan is shared with the auditee in advance of the audit.

A significant portion of the audit must be allocated to evaluating the organisation ‘ s processes for ensuring legal compliance.

All of the organisation ‘ s site processes to be audited must be addressed in the audit programme.

QUESTION 21
A management system meeting ISO 14001:2015 requirements is based on the Plan-Do-Check-Act (PDCA) cycle.
Which two elements of the management system are part of the ‘ Check ‘ stage of the PDCA cycle?

Environmental policy

Nonconformities

Control of the processes

Improvement

Monitoring performance

Management review

QUESTION 22
What are the primary purposes of implementing an EMS based on ISO 14001:2015? Select two.

It provides a means by which environmental impacts are addressed at relevant stages of the life cycle.

It is used to demonstrate to external parties that the organisation has met all its legal requirements.

It enables the organisation to tender for government-funded contracts.

It provides a framework for protecting the environment.

It improves the organisation’s financial results.

It ensures that organisations operate fully online management systems.

QUESTION 23
During discussions with the individual(s) managing the audit programme of a certification body, the EMS Manager of the client organisation asks that only one auditor is used for the audit duration to save on travel expenses.
Which combination of the following responses should the individual(s) managing the audit programme make?
Select two.

Advise that the audit team make-up is a decision for the Certification Body.

Advise the EMS Manager that his request can be considered for future audits.

Suggest that the EMS Manager choose another Certification Body.

Advise that the contract has already been signed and cannot be revised.

Suggest asking the Certification Body management to consider the request.

Advise that a remote audit could be conducted instead of an on-site audit.

The correct answers are A and E .
A). Advise that the audit team make-up is a decision for the Certification Body – Correct For a certification audit, the Certification Body is responsible for determining the audit team composition.
This includes deciding the number of auditors, required competence, audit duration, technical expertise, impartiality, and ability to cover the full audit scope. The client may express a preference or raise a concern, but the client cannot dictate the audit team structure simply to reduce costs.
E). Suggest asking the Certification Body management to consider the request – Correct The request may be passed to appropriate Certification Body management for review. The Certification Body can consider whether the request is possible without compromising audit duration, competence, impartiality, coverage of the audit scope, or certification requirements. However, any change must remain under the Certification Body’s control.
The other options are not appropriate:
B). Advise the EMS Manager that his request can be considered for future audits – Incorrect This avoids the current request rather than addressing it properly. The Certification Body may consider the request now, but only through its own competent review process.
C). Suggest that the EMS Manager choose another Certification Body – Incorrect This is unprofessional and unnecessary. The correct approach is to explain the Certification Body’s responsibility and review the request appropriately.
D). Advise that the contract has already been signed and cannot be revised – Incorrect A signed contract does not automatically prevent changes. Changes may be possible if reviewed and approved by the Certification Body, provided audit integrity is maintained.
F). Advise that a remote audit could be conducted instead of an on-site audit – Incorrect Remote auditing cannot simply be substituted to reduce travel expenses. The use of remote audit methods must be justified and must still allow the Certification Body to achieve the audit objectives. For many certification audit activities, especially where operational controls and site conditions must be verified, on-site evaluation may be necessary.
Therefore, the best two responses are A and E .

QUESTION 24
A multi-level shopping centre is open every day to the public from 09:00-21:00. During an external audit of the centre to ISO 14001, you establish that there are 40 vending machines that are permanently switched on.
Thirty of them do not sell perishable foodstuffs. You also note that there are eight escalators in the complex that run constantly during public access. When asked about environmental performance improvement objectives, the Centre Manager says that there are plans to increase the natural daylight by installing more skylights, thus saving on lighting costs, but the board has not yet approved the estimated budget for this.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try to reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed on each floor of the centre. We take readings every hour, and we plot the consumption graph for every staff shift.
Select three options that would provide evidence of conformance with clause 9.1.1 of ISO 14001.

Training records for centre staff.

An environmental objective to achieve lower energy consumption.

Periodic analysis of the results of meter readings.

Certification showing that the meters are calibrated to known standards.

Ambient temperature measurements of management offices.

A procedure that provides instructions in taking meter readings and using them to plot a graph.

Installing motion sensor lighting in rooms to switch lights off automatically when empty.

An increase in the visitors using the centre.

The correct answers are C, D and F .
This question relates to ISO 14001:2015 Clause 9.1.1 – Monitoring, measurement, analysis and evaluation .
Clause 9.1.1 requires the organisation to monitor, measure, analyse and evaluate its environmental performance. The organisation must determine what needs to be monitored and measured, the methods for monitoring, measurement, analysis and evaluation, when monitoring and measurement will be performed, and when results will be analysed and evaluated. It must also ensure monitoring and measuring equipment is calibrated or verified, where appropriate.
C). Periodic analysis of the results of meter readings – Correct
The shopping centre is measuring electricity consumption using meters. Analysing meter readings periodically provides evidence that the organisation is evaluating environmental performance, not just collecting data.
D). Certification showing that the meters are calibrated to known standards – Correct Because the centre relies on electricity meters to measure energy consumption, calibration or verification evidence supports the validity of the measurement results.
F). A procedure that provides instructions in taking meter readings and using them to plot a graph – Correct This provides evidence that the organisation has defined a method for monitoring and measuring energy consumption and for presenting the data for analysis.
The other options are not the best answers for Clause 9.1.1:
A relates more to competence or awareness, not monitoring and measurement.
B relates to environmental objectives under Clause 6.2, not directly to Clause 9.1.1.
E is not relevant unless office temperature has been identified as something requiring monitoring.
G is an operational improvement action, not evidence of monitoring and measurement.
H may affect energy use, but increased visitor numbers alone do not demonstrate monitoring, measurement, analysis or evaluation.
Therefore, the three items that best demonstrate conformance with ISO 14001:2015 Clause 9.1.1 are C, D and F .

QUESTION 25
The following four statements relate to planning to respond to emergencies. Each statement is divided into two parts. Match the first part to the corresponding second part of each statement:

QUESTION 26
You are starting the opening meeting of an unannounced audit of MX, a spare parts supplier of ABC; you are an external consultant who regularly performs second-party audits for ABC.
MX’s Production Manager seems to be quite surprised. He says:
PM: I do not understand what you are doing here. I am fully aware that our contract with ABC includes unannounced audits, but under the condition that ABC keeps placing orders to MX. In the last 12 months, after ABC’s last audit, we did not get any orders. So, what are you planning to see?
You: ABC gave me a list of external providers to audit 10 months ago. I am just following the plan. I think that I can audit the production processes of whatever product you are manufacturing.
PM: Sorry, Sir. You should audit our processes when we are manufacturing products for ABC. So, therefore, I propose to close the meeting right now.
What would you say?

Let’s prepare and sign a brief minute of this meeting where we both state our position.

Can I speak with the General Manager?

Can we have a break? I will contact ABC’s Purchasing Manager to clarify the contract.

I insist on carrying out the audit.

QUESTION 27
A group of 22 Italian restaurants in downtown San Francisco (US) established an EMS following the requirements of ISO 14001. You are performing an internal audit before the fourth certification cycle. The audit plan included an audit of the General Manager (GM) as the last interview before the closing meeting.
During the interview with the GM, you audit clause 10.3 (Continual improvement). The dialogue is as follows.
You: Could you please tell me how did you improve the EMS to enhance environmental performance (Clause
10.3)?
GM: One way to improve the EMS is to improve one or several of its processes. We decided to improve the water-consuming processes in all our branches. We use water in many of our processes (e.g. to wash our kitchens, our cutlery, plates, and glasses, to keep our floors clean). The idea was to review these processes in detail to reduce the amount of water used per customer. Each of the 22 branches sent us their results, we analysed the data and found out that the average water consumption per customer was reduced by 13%; therefore, we improved our environmental performance. We are happy about that.
You: What about the results in each branch?
GM: Have a look at this table:

Analysing this table, what would be your decision related to raising nonconformities to clause 10.3? Select two.

I would raise a nonconformity for branches in D

I would raise a nonconformity for branches in C and D

I would raise an opportunity for improvement for branches in B, C, and D

I would raise a nonconformity for the whole group

I would raise a nonconformity for branches in B

I would not raise any nonconformity

QUESTION 28
Showitoff is an organisation specialising in the design and production of wall decorating materials for the domestic market. During an ISO 14001 certification audit of the site, the auditor comes across an open, walled area just outside the maintenance department. It contains various scraps of wood and metal as well as several rusty components. They are lying on an oily floor. When asked about it, the EMS Manager states that he presumes that the materials come from maintenance work.
The auditor interviews the Maintenance Manager in his department. He notes that shelves containing various spares are well labelled and neatly stacked. He asked about the “dump” outside and is told that it contains some excess materials that the Manager likes to keep in case they come in handy at some stage. The auditor points out that the “dump” might be classed under regulations as a landfill site, which requires an operating licence. The Maintenance Manager is not aware of such a licence.
The auditor decides to review the process for evaluation of compliance with environmental regulations in more depth.
Select three options that provide a meaningful audit trail for this process.

How are maintenance staff made aware of regulatory requirements?

How is the handling of waste materials monitored?

How is the material content of scrap items verified?

Is a regulatory expert employed on the internal audit programme?

Are operators trained in the identification of legal requirements?

What environmental aspects have been identified as being associated with regulations?

What are the qualifications of the EMS and Maintenance Managers?

How is the cost of unused or excess materials calculated?

QUESTION 29
You are the audit team leader of a third-party initial certification audit to ISO 14001 for two days of audit.
This is the first time you lead an audit, and a second member of the team is a qualified audit team leader who will evaluate your performance as the audit team leader.
During lunch on the second day, you are informed that the second member of the audit team will have to leave the audit due to personal problems but could return the following day.
What would you do? Select the best two options.

Ask the auditee if they could accept to extend the audit till the following day.

Cancel the audit and ask the certification body to reschedule it.

Continue with the audit under your leadership and revise the audit plan for the rest of day two.

Ask the auditee if they are happy to continue without the second member.

Urgently contact the certification body to see if there is an audit team leader available to lead the remaining part of the audit.

Urgently contact the certification body and explain the situation.

QUESTION 30
The audit lifecycle describes the ISO 19011 process for conducting an individual audit.
Which two of the following are part of conducting the audit activities?

Hold the opening meeting

Assign work to the audit team

Distribute the audit report

Verify corrective action effectiveness

Determine audit feasibility

Determine audit conclusion

QUESTION 31
Wash-it-up is an organisation that provides window cleaning services for the industrial sector. It has been certified to ISO 14001 for some time and has appointed a new EMS Manager. The audit plan during a surveillance audit includes the improvement actions and the auditor asks to see the most recent management review meeting minutes.
Which two statements would represent an input to the management review process?

Allocation of a bigger budget for the EMS department

Changes in EMS leadership

Decision to purchase new spillage kits for operators

Report of performance of EMS objectives in the last year

Improvement in the organisation’s profitability

Minutes of previous management reviews

QUESTION 32
When an organisation needs to determine the resources required for the internal audit programme, which one of the following issues does not impact on the achievement of its intended results?

Access by the audit program manager to the competence records of the Environmental Management System (EMS) Manager.

Availability of competent auditors and technical experts.

Impact of different time zones.

Availability of the necessary documented information.

QUESTION 33
A key audit process is the way auditors gather information and determine the findings’ characteristics. Put the actions in the correct order to complete this process.

QUESTION 34
Which two of the following do not participate in a second-party audit to ISO 14001?

An auditor employed by an external consultancy organisation

An auditor certified by an auditor certification body

An auditor from a customer

A certification body auditor

An auditor trained in the CQI and IRCA scheme

An auditor from an accreditation body

QUESTION 35
A huge public library established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing the second surveillance audit of the third certification cycle. The audit plan included an audit to the Director as the last interview before the closing meeting.
During the interview with the Director, you audit clause 6.2 (Objectives and planning to achieve them). The dialogue is as follows:
You: Could you please tell me which were the environmental objectives defined for last year and show evidence of their achievement?
Director: Yes. We had defined three objectives. As you can see from our Annual Plan, one of them was to separate our waste in four categories: paper, plastics, metals, food – before, we had only three (plastic and paper were disposed together). We developed an Action Plan to achieve this objective.
Which six of the questions would you ask related to the Action Plan?

Did you define any method for monitoring progress?

Was it approved by the Director?

Who was responsible for the completion of the plan?

Did you estimate what resources would you need?

Is it consistent with the environmental policy?

How was progress of the plan being monitored?

How did you measure it?

Were actions integrated into the organisation’s business processes?

How will you evaluate the cost savings?

When is its completion date?

QUESTION 36
You are conducting a Stage 2 certification audit of VitalSpark, a pharmaceutical organisation manufacturing vitamins and other healthcare medicines.
In a separate area in the centre of their large site, a supplier produces oxygen supplies piped directly into the manufacturing processes of VitalSpark. They also deliver oxygen in bulk tankers to other customers. When you review the environmental aspects register, you find that the only environmental aspect recorded for this arrangement relates to the heavy goods vehicles of the supplier transiting the site.
You ask the EMS Manager about the environmental consequences to VitalSpark of this arrangement and are told that they are not significant since the supplier has its own services for water, sewage, waste and energy.
The EMS Manager tried unsuccessfully to communicate with the supplier who is located inside the VitalSpark site and outside the scope of the EMS.
After gathering more evidence, you note down findings against several clauses of ISO 14001. Determine which three of the findings stated are non-conformities.

Evidence was found to indicate that the needs of some interested parties had not been considered by the organisation. A neighbour’s interests had not been identified. (Clause 4.2.b)

The contractor’s environmental policy is not consistent with the organisation’s policy (Clause 5.2)

Documentation of environmental impacts was missing for the supplier of oxygen. (Clause 6.1.2)

The EMS Manager had some problems communicating with the supplier by mobile phone as an interested party. No other methods of communication were employed. (Clause 7.4.3)

The aspects related to the use of heavy goods trucks was not identified. (Clause 6.1.2)

The Environmental Manager did not visit the oxygen supplier. (Clause 7.4.3)

The internal audit programme does not include processes for control of subcontractor transport movements. The audit programme does not cover the full environmental management system. (Clause
9.2.2)

The organisation has failed to include in the EMS scope the activities, products and services associated with suppliers and contractors performing their activities in its own site. (Clause 4.3)

QUESTION 37
Just before the closing meeting of a third-party audit, the audit team leader is invited to a meeting with the EMS Manager.
He tells the audit team leader that a member of the audit team was seen taking videos on the factory floor using his mobile phone and wants him suspended from the closing meeting with any nonconformities raised by him rescinded.
When asked about this, the auditor said that he had obtained permission from the Production Manager who was escorting him around.
Select three options of how the audit team leader might respond to the EMS Manager.

Insist that the nonconformities must stand since there is clear evidence from other sources apart from the videos.

State that he will find out from the team member if the taking of videos was a routine method for him to gather evidence.

Advise the EMS Manager that the auditor was given permission by the Production Manager and that he will delete the videos immediately after the closing meeting.

Inform the EMS Manager that auditors take videos for their report to help management understanding at the closing meeting and that they will be deleted after the audit.

State that the auditor will take no further part in the audit and all his videos will be deleted immediately.

QUESTION 38
A group of 22 Italian restaurants in downtown San Francisco (US) established an EMS following the requirements of ISO 14001. You are performing an internal audit before the fourth certification cycle. The audit plan included an audit of the General Manager (GM) as the last interview before the closing meeting.
During the interview with the GM, you audit clause 10.3 (Continual improvement). The dialogue is as follows.
You: Could you please tell me how did you improve the EMS to enhance environmental performance (Clause
10.3)?
GM: One way to improve the EMS is to improve one or several of its processes. We decided to improve the water-consuming processes in all our branches. We use water in many of our processes (e.g. to wash our kitchens, our cutlery, plates, and glasses, to keep our floors clean). The idea was to review these processes in detail to reduce the amount of water used per customer. Each of the 22 branches sent us their results, we analysed the data and found out that the average water consumption per customer was reduced by 13%; therefore, we improved our environmental performance. We are happy about that.
You: What about the results in each branch?
GM: Have a look at this table:

Analysing this table, what would be your decision related to raising nonconformities to clause 10.3? Select two.

I would raise a nonconformity for branches in D

I would raise a nonconformity for branches in C and D

I would raise an opportunity for improvement for branches in B, C, and D

I would raise a nonconformity for the whole group

I would raise a nonconformity for branches in B

I would not raise any nonconformity

QUESTION 39
During a Stage 1 audit, the EMS Manager asks that the audit includes coverage of a new storage site on the other side of town that they have taken over since the application was made.
Which two of the following actions should the auditor take?

Advise the EMS Manager that, within the existing scope, the new site can be included without any problem.

Advise the EMS Manager that the audit scope has been set and the audit will need to proceed as planned.

Determine whether the EMS Management System covers the new site and, if so, proceed with the audit.

Suggest that the EMS Manager cancels the audit contract and reapplies for the new situation.

Inform the auditee that the Stage 2 will be changed to include the new site.

Advise the EMS Manager that an extension of the scope is possible but will have to go through established procedures.

QUESTION 40
An organisation has the following environmental policy document displayed in the reception area:
“This organisation is committed to providing electric cables to customers’ requirements, in accordance with environmental regulations for their manufacture, use and disposal. The organisation will strive to increase the environmental awareness of its personnel, suppliers, subcontractors and interested parties. Continual environmental improvement is a permanent objective of the organisation. This policy shall be communicated to all employees with the opportunity for them to seek clarification where required. Where required the policy shall be communicated to all interested parties.” Referring to the above policy statement, select three options for which the organisation is meeting ISO 14001 requirements.

The organisation’s processes deliver the intended improvement to the environment.

The organisation has a commitment to environmental protection.

The organisation satisfies its customers’ environmental requirements.

The organisation is committed to continual environmental improvement.

The organisation clearly meets all statutory requirements.

The organisation makes available its environmental policy to interested parties.

The organisation uses suppliers committed to environmental sustainability.

The organisation has a good reputation for recycling its waste.

QUESTION 41
Which one of the following options best describes the main purpose of a Stage 2 third-party audit?

To identify nonconformances against a standard.

To get to know the organisation’s management system.

To determine readiness for certification.

To check for legal compliance by the organisation.

QUESTION 42
You are responsible for the second surveillance audit of ABC, a medium-sized metal mechanical manufacturing organisation. The significant environmental aspects are loud noise, solid waste, energy consumption and liquid waste.
During the opening meeting, you are informed that when COVID-19 started, sales increased considerably, so they had to open a third shift, from 10 pm to 6 am. You interview the Production Manager.
You: How did you carry out this change and how did you evaluate the impact on ABC’s EMS?
PM: It was very simple, we just did it.
You: Did you introduce any change in the EMS?
PM: No. It is the same processes, the same products, the same materials, therefore the same environmental aspects.
You: What about the people?
PM: We distributed the most experienced workers among the three shifts. They trained the newly hired personnel.
Which of the six key questions from the following list would you ask? Have you…

revised the internal audit programme?

reviewed the environmental objectives?

reviewed the infrastructure maintenance plan?

evaluated the extra amount of waste that will be generated?

developed any formal documented plan to change the EMS?

reviewed the needs and expectations of interested parties?

reviewed the authorities and responsibilities of all roles?

reviewed the emergency response plans?

reviewed the documented operational procedures?

The correct six questions are A, B, D, F, H and I .
Opening a third shift is a significant operational change, even if the products, materials and processes remain the same. The scale, timing and conditions of operation have changed. This can affect energy use, waste generation, noise impacts, emergency arrangements, operational controls, interested parties and the internal audit programme.
A). Revised the internal audit programme – Correct
The internal audit programme should consider changes affecting the organisation. A new night shift may need to be included in the audit programme because environmental controls may operate differently at night. ISO
/TC 207’s reviewed interpretations confirm that the EMS audit programme considers environmental importance, organisational changes and previous audit results.
B). Reviewed the environmental objectives – Correct
Environmental objectives should remain relevant to significant aspects and environmental performance. If production has increased, objectives related to waste, energy, liquid waste or noise may need to be reviewed or updated.
D). Evaluated the extra amount of waste that will be generated – Correct The Production Manager’s statement is incomplete. The same process can still create greater environmental impact if it operates for more hours. More production may mean more solid waste, liquid waste and energy consumption.
F). Reviewed the needs and expectations of interested parties – Correct A night shift may affect interested parties differently, especially because loud noise is a significant environmental aspect. Neighbours, regulators, landlords, customers or local authorities may have expectations or requirements linked to night-time operations.
H). Reviewed the emergency response plans – Correct
Emergency arrangements may need revision because the site now operates during the night. Staffing levels, trained emergency responders, spill response, fire response, external communication and access to emergency services may differ during the 10 pm to 6 am shift. ISO/TC 207 interpretations also confirm that relevant information and training on emergency preparedness and response apply to persons working under the organisation’s control where appropriate.
I). Reviewed the documented operational procedures – Correct
Operational procedures and controls should be reviewed to confirm that environmental controls are effective on all three shifts. ISO/TC 207 interpretations confirm that ISO 14001 clause 8.1 remains focused on planning and controlling operations associated with significant environmental aspects, compliance obligations, risks and opportunities, and environmental objectives.
Why the other options are not selected:
C may be useful, but it is not one of the strongest ISO 14001 change-impact questions in this scenario.
E is not correct because ISO 14001 does not specifically require a formal documented plan every time the EMS changes.
G is too broad as written; affected responsibilities may need review, but reviewing “all roles” is not the best key question compared with the six selected.

QUESTION 43
Sparkle is an organisation that provides mobile car cleaning services at customers’ premises. It has been certified to ISO 14001 for some time and has appointed a full-time Environmental Management System Manager. The audit plan during a surveillance audit includes continual improvement and the auditor asks to see the most recent management review meeting minutes.
The minutes indicate that the Environmental Management System Manager reported that the last review of the organisation’s environmental legislation register was made three years ago instead of annually as planned in the Environmental Management System. At that time, he asked for finances to employ a legislation expert to update the register but was denied the request by top management on the basis that it was unlikely that many changes to legislation had occurred. No related improvement actions were documented in the minutes.
Based on the scenario, select the two options which best describe the evidence for raising such a non- conformity.

The organisation failed to update its legislation register following the planned frequency of review.

Raise an opportunity for improvement (OI) to reduce damaging emissions.

Evaluate whether the process for measuring environmental performance is effective.

Extend the audit plan to include the five shops.

Recommend that staff in the five shops should have medical check-ups due to air pollution.

Determine if the local authority has been informed that the organisation is exceeding VOC emissions.