QUESTION 11
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

QUESTION 12
Select each Use Case on the left and drag it to the appropriate Routing configuration on the right.

QUESTION 13
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)

QUESTION 14
Which three of the following options are characteristics of a good user story? (Choose Three)

QUESTION 15
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)

QUESTION 16
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

How do you suspend the parent case processing until the child cases are resolved?

QUESTION 17
Which two statements about data records are true? (Choose Two)

QUESTION 18
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)

QUESTION 19
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.

QUESTION 20
Which configuration informs a user by email when an assignment is added to the user’s worklist?

QUESTION 21
Before development, your team creates a spreadsheet with work items to populate the backlog. How do you populate the backlog directly from the spreadsheet?

QUESTION 22
How do you route an assignment so that any available member of the Finance department can perform the task?

QUESTION 23
Which three of the following options are characteristics of a good user story? (Choose Three)

QUESTION 24
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.

QUESTION 25
In the Answer Area, identify the type of data measured in each report.

QUESTION 26
In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process.
Which two case types do you create to support this scenario? (Choose Two)

QUESTION 27
In a boat repair case type, clients can set their boat type as Powered, Sail, or Row. During the Inspection stage, the Inspect Boat process prompts technicians to inspect the common parts of all boats. However, if .boatType = ‘Sail,’ the technicians are additionally prompted to complete the Inspect Sailboat process.
How do you configure the case life cycle to achieve this behavior?

QUESTION 28
Which statement most accurately describes the use of Pega Mobile Preview?

QUESTION 29
You need to fetch exchange rates that are updated on a daily basis from a web service and make them available in your application using a data page .
Which scope would you select for the data page?