QUESTION 246
A company implements a transformational business strategy and a program to change its IT infrastructure and service delivery model. While leading a program team from cross-cultural backgrounds and geographies, the program manager notices a varying level of delivery excellence, which they attribute to cultural differences and behavioral tendencies.
To achieve commitment to program goals, what should the program manager do to improve the team’s level of engagement?

QUESTION 247
Robert is the program manager of the NHQ Program. His team has never worked with one another before this program and he is worried about their abilities to become a team in very short order. He would like to create a team development exercise to facilitate this process. Robert will need all of the following information except for which one to facilitate team development?

QUESTION 248
What is the present value of a program that will be worth $3,567,000 if it lasts for six years and the rate of return is five percent?

QUESTION 249
A program governance board mandates that phase gate reviews must be held so each component project can be reviewed and individually authorized to proceed to the next phase. Tracking and reporting of actual benefits realized is one part of the review.
What is the other part of the review?

QUESTION 250
An organization supports both programs and projects for various industries. What is a portfolio?

QUESTION 251
Your program is to construct a new condo building in Chicago. You and the project managers are working together to define the project assumptions about the program. Which one of the following is an example of an assumption for this program?

QUESTION 252
After new private equity owners acquire an enterprise, they want to improve its value by reducing costs. A new program will restructure the enterprise, including an aging headquarters campus where the main data center is housed. A strategic component project presents significant risk to organizational objectives due to its complexity and dependencies on external parties. After a series of board meetings, the enterprise’s investment committee approves a budget to implement this component project, which will move the old data center from the aging headquarters campus into a new colocation facility. Implementation of this component project may now begin, but is already one month behind schedule. The program manager now perceives significantly more risk to the larger program due to this delay.
What should the program manager do to address this risk with the program sponsor and governance board?

QUESTION 253
Gary is program manager for his organization. His current program is over budget and is slipping on the program schedule. Management has demanded a change to the program scope. What is the most likely type of change management would make to this program scope?

QUESTION 254
Who prepares the statement of work (SOW) for external projects?

QUESTION 255
You have created a control chart for a repeatable process in your program. You have discovered that the seven most recent measurements are all on the positive side of the mean in your control chart. What is this phenomenon called?

QUESTION 256
There are five stages of team development. At which stage are there likely to be disagreements and struggle for roles in the program team?

QUESTION 257
On which of the following documents you work throughout the risk management processes?

QUESTION 258
You are the program manager for your organization and are working with Tracy, one of the project managers in your program. Tracy is having some trouble understanding the concept of the critical path in her project’s network diagram. Which one of the following is the best definition of the critical path?

QUESTION 259
A program has a budget at completion of $1,250,000 and has already spent $425,000.
The program is running late due to some vendor delays; the program is only 30 percent complete though it was scheduled to be 45 percent at this time.
Based on this information how much more money will this program need to finish?

QUESTION 260
If a program has a budget of completion of $550,000, is 25 percent complete, and has spent $135,000 what is the cost variance (CV)?

QUESTION 261
A program manager initiates a new global program to create a higher level of protection for a company’s intellectual property. The company exhibits a relaxed culture and environment, and is intolerant of processes to the point of being considered process-adverse. However, the company’s culture is tolerant of long-term program activities, provided there is continuous progress on improving the protection of its intellectual property. Expectations for rapid progress are low.
What should the program manager do next?

QUESTION 262
Stakeholders ask the program manager to assess reasons for the project’s delay and provide a report. Also, the program manager must identify steps to be taken to ensure the program will finish on time and within budget.
The program manager distributes information in accordance with which of the following?

QUESTION 263
You are the program manager of the NHQ Program. You are working with your program team to ensure that the work in the program is done accurately and according to scope. You are also reviewing the team inspection process that will need to be done to ensure that the work is being done according to the scope. If the work is found to be defective it will need to be corrected before the program customers can inspect the work. What process are you completing to ensure that the work is done accordingly to scope?

QUESTION 264
You are coaching Tammy, a project manager in your program, on the benefits of program management. She is stumped as to why you would create a program so you’re sharing with her all the difference benefits of a program. Which one of the following is a benefit of creating a program?

QUESTION 265
You are a program manager for a large construction program. You need to ensure that the projects in the program are in accordance with the schedule. You are tracking start and finish dates for them. Which of the following processes are you on?

QUESTION 266
You are the program manager of the HNG Program. This program has a budget at completion of $2,345,900 and is expected to last two years. The program is currently 30 percent complete and you have spent $789,000.
The program is supposed to be 35 percent complete but do to some delays you’re slightly behind schedule.
Based on this information, what is the schedule performance index (SPI) for this program?