Real Field-Service-Consultant Exam PDF Test Engine Practice Test Questions [Q19-Q33]

Rate this post

Real Field-Service-Consultant Exam PDF Test Engine Practice Test Questions

Salesforce Field-Service-Consultant Real 2023 Braindumps Mock Exam Dumps

NEW QUESTION 19
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

Use work type with required skills

Assign the appropriate skill to resource

Select the relevant work type for each resource

Create a multiple work order line per service

NEW QUESTION 20
Northern Trail Outfitters is having their regional supplier conference and wants to allow attendees to reques event-specific safety notifications, schedule or room changes, and surprise pop-up sessions.
Which solution should they use7

Existing Email Event Notification Subscription

CloudPages opt in to Event Journey

Keyword opt in and SMS Messaging

Smart Capture and Triggered email messaging

NEW QUESTION 21
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

Create a Quick Action that will create a new Service Appointment record.

Create a Visualforce page that will create a new Work Order record.

Create a Quick Action that will create a new Work Order record.

Create a Visualforce page that will create a new Service Appointment record.

NEW QUESTION 22
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

Add the CSAT Visualforce page to the Work Order.

Install the Survey Snap-in for CSAT capture.

Install an AppExchange Package.

Enable the CSAT Quick Action for Work Orders.

NEW QUESTION 23
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

Create custom fields to capture that the Wrap UP Activities have been completed.

Create a Workflow to close the Milestone when the Wrap Up is complete.

Create a Process Builder to close the Milestone when the Wrap Up is complete.

NEW QUESTION 24
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

Accounts

Service Resources

Work Orders

Resource Absences

Work Types

NEW QUESTION 25
Technicians often need to generate a report in the customer’s language.
Which configuration should the Consultant recommend to meet the requirement?

Update the Language of the current User.

Add the Service Report Language field to the Work Order Page Layout.

Add the Language field to the Contact Page Layout.

Update the Default Language of the Organization.

NEW QUESTION 26
technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update Which two troubleshooting steps should a consultant take to resolve the issue?
Choose 2 answers

Conform the technician mobile device is online

Investigate work order life cycle

Verify the dispatcher ran the service appointment data job

Review service appointment automation

NEW QUESTION 27
A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.
How should the dispatcher update the service appointments?

Create a map polygon of the affected area to select service appointments for rescheduling.

Create a report to identify service appointments in the area and notify service resources.

Push reschedule notifications to service resources using the field service lightning mobile app.

Configure a new scheduling policy to change service appointments.

NEW QUESTION 28
Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Change the Work Order with a closed status of “Cancelled.”

Change the Work Order with a status of “New.”

Re-use the existing Work Order for the follow-up.

Create a child Work Order for the follow-up Work Order.

NEW QUESTION 29
Universal Containers has discovered that many of its Technicians’ initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose 2 answers

Reschedule the Service Appointment for the new date.

Reschedule the Work Order for the new date.

Create a new Service Appointment on the original Work Order.

Create a new Work Order and Service Appointment.

NEW QUESTION 30
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

Create Custom Object records, each with its own child Service Appointment.

Create multiple Service Appointments, each with its own child task records.

Create multiple Service Appointments, each with its own child Work Order Line Item.

Create Work Order Line Items, each with its own child Service Appointment.

NEW QUESTION 31
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

Create a user territory for the technicians’ primary and secondary territories.

Create a process to change the owner of the service appointment to the assigned technician.

Enable the sharing features in the Field Service settings in the Setup menu.

Configure a sharing rule to share dispatched service appointments with the assigned resource.

NEW QUESTION 32
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

Work Types with an Estimated Duration.

Operating Hours for Customer Accounts.

Work Orders with Operating Hours.

Work Types with Service Level Agreement.

NEW QUESTION 33
Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

With Entitlement Templates

With Workflows

With Process Builder

With Work Order Types.