[Dec-2023] CIS-ITSM Braindumps - CIS-ITSM Questions to Get Better Grades [Q139-Q154]

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[Dec-2023] CIS-ITSM Braindumps – CIS-ITSM Questions to Get Better Grades

CIS-ITSM Exam Dumps – Try Best CIS-ITSM Exam Questions – ValidBraindumps

The CIS-ITSM certification exam is an industry-recognized credential that demonstrates proficiency in ServiceNow IT service management. CIS-ITSM exam covers a range of topics, including incident management, problem management, change management, service catalog management, and service level management, among others. CIS-ITSM exam is designed to test the candidate’s knowledge and ability to apply ServiceNow IT service management best practices in a real-world environment.

ServiceNow CIS-ITSM (Certified Implementation Specialist – IT Service Management) Exam is a certification exam that tests one’s knowledge and skills in implementing IT Service Management solutions using the ServiceNow platform. CIS-ITSM exam is designed for IT professionals and consultants who are responsible for configuring and managing ITSM solutions within their organizations. It is a comprehensive exam that covers a wide range of topics related to ITSM, including incident management, problem management, change management, and service catalog management.

Q139. Configuration changes to the Change Management – CAB Workbench Application must be done in the global scope.

True

False

Q140. How to add restriction on moving incidents from one state to another?

Modify the IncidentState UI Policy.

Modify records in the Records State Transition table.

Modify the script of the Save UI Action.

Modify the IncidentState script include.

Q141. Which of the following knowledge workflows are available OOTB? (Choose all that apply.)

Knowledge – Approval

Knowledge Instant Publish

Knowledge – Approval Publish

Knowledge Instant Retire

Knowledge – Advanced Approval

Q142. Configuration items can be created from asset management.

True

False

One of the channels to create configuration items is from asset management.

Q143. An Apex trigger creates an Order__c record every time an Opportunity is won by a Sales Rep. Recently the trigger is creating two orders.
What is the optimal method for a developer to troubleshoot this?

Set up debug logging for every Sales Rep, then monitor the logs for errors and exceptions.

Turn off all Workflow Rules, then turn them on one at time to see which one causes the error.

Add system.debug() statements to the code and use the Developer Console logs to trace the code.

Run the Apex Test Classes for the Apex trigger to ensure the code still has sufficient code coverage.

Q144. How to make the problem state move to “Resolved” instead of “Closed” when the “Accept Risk” button is clicked.

Modify the state mapping records in the Problem State Mapping table.

Modify the logic in the UI Action “Accept Risk”.

Change the value of problem property “problem.acceptrisk.move_to_closed”.

Modify the logic in the script include “Accept Problem Risk”.

Q145. The “Assigned to me” button will validate if the current user is a member of the Assignment Group.

True

False

No such validation is done in the OOTB implementation.

Q146. Which method should be used to convert a Date to a String in the current user’s locale?

Date.format

String.format

String.valueOf

Date.parse

Q147. Which type of records use the default Variables Editor (formatter) to display Catalog Item Variables on a form?

Requested Item records, Catalog Task record, and all Tasks created by Record Producers

Any type of record created from Record Producers

Tasks created from Record Producers, Requests, Requested Items

Requested Item records, Catalog Task records, and Request records

Q148. Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?

The Feature field on the article must be set to true.

A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of “featured_content.”

A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of “homepage.”

The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.

Q149. Which of these are considered configuration base items? (Choose three.)

Printers

Database Catalogs

Out-of-Band Devices

Network Gears

Cluster Nodes

Explanation
configuration base items include: -Servers -Computers -Workstations -Out-of-band devices -Network gear
-Printers -Communication Devices -UPSs -Accessories -Computer Peripherals -Software

Q150. What record type(s) can be created from an interaction through Agent Workspace? Select 3 Answers from the below options

Service Catalog Request

Emergency Change

Standard Change

Problem

Incident

Q151. A user receives the generic “An internal server error has occurred” while interacting with a custom Lightning Component.
What should the developer do to ensure a more meaningful message?

Add an onerror event handler to the tag.

Add an error-view component to the markup.

Use an AuraHandledException in a try/catch block.

Use ProcessBuilder to catch the error.

Q152. Recently a Salesforce org’s integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.

Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.

Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.

Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.

Explanation

Q153. An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE.
Which three pieces of information must be supplied to the IDE during this process? (Choose three.)

The username and password of the destination environment

The related change set connection information

The metadata components that need to be deployed

The data of the fields which are being deployed

The environment into which the changes will be deployed

Q154. In the baseline configuration of change management, which fields and records are included when the Copy Change UI action is used to copy a change request?

Configuration item, Change Tasks, Approvals, Risk, Attachments.

Change Tasks, Impact, Attachments, Planned start date, Risk.

Configuration item, Change Tasks, Risk, Backout plan, Category.

Backout plan, Category, Change Type, Attachments, Work notes.

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