Online C_C4H51_2405 Test Brain Dump Question and Test Engine [Q38-Q59]

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Online C_C4H51_2405 Test Brain Dump Question and Test Engine

Real SAP C_C4H51_2405 Exam Dumps with Correct 82 Questions and Answers

Q38. Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

You can use Dashboard Designer to join KPIs to a new data source.

You can create new custom reports based on joined data sources.

You can assign reports to business roles.

You can use a mashup to access SAP BusinessObjects BI offline.

You can add custom fields in data sources and reports.

Q39. In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

The registered product is not assigned to an installed base.

The warranty is not assigned to an installed base.

The warranty is not assigned to a registered product.

The warranty is expired.

Q40. Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Countries, scoping, activating dashboard designer

Countries, scoping, live activity configuration

Countries, business processes, integrations

Countries, business processes, business users

Q41. What can you use to create tickets based on conditions?

The Ticket Creation action in the Tickets work center

Maintenance plan

Activity planner

Workflow rule of type Action

Q42. Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Implement the provided Hot Fix number.

Create an incident.

Report a ticket.

Send an email to SAP Cloud Support.

Q43. Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

Define Specific Restriction

Full Access

Unrestricted

No Access

Restricted

Q44. Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

Activate the scoping item Function Locations

Activate the scoping item “Do you want to support email channels for corporate accounts?”

Maintain an email address

Activate the Messaging Service communication channel

Q45. You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Maintain the fine-tuning activity for contracts.

Maintain a reference date in the contract.

Create a workflow rule.

Select the relevant scoping ques-tion.

Q46. Which tool should you use to rename the Tickets facet?

Language Adaptation tool

Workflow with a Field Update action type

Page Layout tool

Adaptation tool

Q47. Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

Business roles

Territories

Validation rules

Code list restrictions

Q48. How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

Using a Web service

Scheduled upload using a CSV file

Manual upload using a CSV file

Maintain an HTML mashup

Q49. Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

Data Source ID

Data Type

Name

Web Service URL

Usage

Q50. Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

Create a joined data source

Create an interactive dashboard

Create a report based on the Tickets data source

Create a Cloud data source

Q51. What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Reporting purposes

Determining service level assignments

Determining responsibility for tickets

Determining fine-tuning settings

Controlling validity of the service catalog

Q52. Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

Ticket type

Channel direction

Notification type

Mashup service

Channel type

Q53. You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

Scoping in the Configuration Workbench

Social media channel configuration

Approval process for social media import run

Work distribution

Q54. Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

A customer needs to be assigned to the installed base.

The installed base must be set to active status.

An active service contract must be added to the installed base.

At least one registered product must be assigned to the installed base.

Q55. When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

Change the priority to Escalated.

Set the action to Propose Solution.

Maintain the Incident Context.

Push the incident to SAP Service Cloud support.

Q56. You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Ticket routing rules

Realignment runs

Maintenance plan

Activity planner

Q57. Which of the following is possible when creating tickets in the Agent Desktop?

You can create knowledge articles.

You can manually select the SLA.

You can select multiple registered products in a single ticket.

You can manually assign a maintenance plan.

Q58. Which data is replicated from SAP Service Cloud to SAP Field Service Management?

Installed base

Registered product

Account hierarchy

Ticket hierarchy

Q59. Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

IDoc

OData

RFC

SOAP

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