QUESTION 48
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?

QUESTION 49
How can a service provider BEST improve its use of the ‘capacity and performance management’ practice to achieve more ‘resilient operations’?

QUESTION 50
A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer’s systems for online shopping.
How can the ‘relationship management’ practice contribute to this initiative?

QUESTION 51
A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

QUESTION 52
A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?

QUESTION 53
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?

QUESTION 54
When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?

QUESTION 55
Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

QUESTION 56
Which is often a feature of a service value system for a digitally enabled organization?

QUESTION 57
Which statement is CORRECT when considering a transformation to high velocity IT?

QUESTION 58
An organization’s executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees

QUESTION 59
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization’s primary site, the manual actions were not performed.
What should the ‘service continuity management’ practice have recommended to prevent this situation?

QUESTION 60
An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

QUESTION 61
A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
Which stage of the digital product lifecycle is the provider MOST clearly operating in?

QUESTION 62
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

QUESTION 63
An organization introduced ‘chaos engineering’ recently. The organization has now discovered that some of the disruptions orchestrated by the ‘simian army’ remain unnoticed until they affect the users.
Which is an example of how the ‘monitoring and event management’ practice could improve the situation?

QUESTION 64
Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?