Salesforce Plat-Con-201 Certification Exam Dumps with 222 Practice Test Questions [Q48-Q66]

Rate this post

Salesforce Plat-Con-201 Certification Exam Dumps with 222 Practice Test Questions

New Plat-Con-201 Exam Dumps with High Passing Rate

Salesforce Plat-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
OmniScript	27%	– Explain the basic structure of an OmniScript – Identify business process step requirements and map them to OmniScript Components required to implement them – Validate developed OmniScript processes to ensure client expectation alignment
Best Fit Solutioning	27%	– Map process requirements to OmniStudio capabilities and explain the interaction between them – Create fit/gap analyses between requirements and OmniStudio capabilities – Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices
FlexCards	23%	– Design FlexCards to ensure they meet customer requirements/needs – Explain the capabilities, use cases, and purpose of using FlexCards – Collect and group the customer 360 Information required to show to an end user (Console, FlexCards)
Data Tools	23%	– Describe the benefits of using Decision Matrices and Expression Sets and provide real examples – Design Integration Procedures and related Omnistudio Data Mappers – Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers

QUESTION 48
A company is designing a new console for contact center agents. The cards in the console need to display the following:
– “Ope”; cases with case description, case open date, case type,
assigned to and priority fields. Open should be highlighted with a red
border.
– “Awaiting Closure” cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
– “Close”; cases with case description, resolution, case closed date
fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

Using card session variables and a single FlexCard with multiple flyouts

Using card session variables and multiple FlexCards

Using card filter and a single FlexCard with multiple flyouts

Using card filter and multiple FlexCards

QUESTION 49
A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client. The client has specific business requirements that the script must meet.
What is the best way for the consultant to ensure that the Omniscript meets the client’s business requirements?

Implement the Omniscript without comparing it with the client’s business requirements.

Assume that the Omniscript meets the client’s business requirements without conducting a review.

Conduct a thorough review of the Omniscript, comparing each step with the client’s business requirements.

Ask the client to review the Omniscript with their internal team.

QUESTION 50
A business process requires the user to upload a file in the OmniScript. The file ID needs to be linked to the parent record being created. Which approach ensures the link is established correctly?

The Data Mapper Load that creates the parent record should output its ID.

OmniScripts cannot handle file uploads.

Use a Data Mapper Extract to find the file on the user’s computer.

The file upload happens automatically without any ID linking.

QUESTION 51
A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources. Which Omnistudio tool should the consultant recommend for creating these guided interactions?

Flexcards

Integration Procedures

Omniseripts

Data Mappers

QUESTION 52
A consultant needs to ensure an OmniScript does not allow users to proceed to the next step until all required fields are completed and valid. Which built-in OmniScript capability supports this?

Custom Apex validation only

Field-level “Required” property combined with OmniScript’s native validation on Next/Submit actions

Manual JavaScript validation is always required

This is not supported natively and requires Flow

QUESTION 53
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?

QUESTION 54
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company’s website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers

Number

Text Area

Telephone

Line Break

Text

QUESTION 55
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%,
10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements’ Choose 2 answers

OmniStudio Action

Calculation Procedure

Calculation Matrix

DataRaptor Transform

QUESTION 56
Which OmniStudio tool is primarily designed to extract data from Salesforce objects, transform it into JSON, and provide it to other OmniStudio components?

Integration Procedure

FlexCards

Data Mapper Extract

OmniScript

QUESTION 57
A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case. Which FlexCard functionality can be used to meet this requirement?

Conditional View

Flyouts

State

Styling

QUESTION 58
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 more actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action.
However, when reviewing the existing design, the consultant notices that the FlexCard is overloaded with actions. What FlexCard design solution should the consultant recommend?

Add a menue element and include all the actions

Create a new contact FlexCard for the new actions

Add a flyout to the existing FlexCard

Use a block element to add these new actions

QUESTION 59
A project requires displaying data from a legacy system on a FlexCard. The external system is slow, taking more than 5 seconds for a response. The data only changes once a day. Which configuration should an OmniStudio Consultant recommend to improve the user experience?

Configure a REST data source with an increased timeout setting.

Configure an Integration Procedure with Chain On Step enabled.

Configure a Data Mapper with filtering logic.

Configure an Integration Procedure with caching enabled.

QUESTION 60
Which element allows a user to retrieve data from a single field and display it in a dropdown list?

Calculation Action

DataRaptor Extract Action

Lookup

Select

QUESTION 61
What business problem does DataRaptor solve?

lt removes the need to code data mappings for data transformations.

It allows developers to create complex API queries declaratively.

It combines multiple steps and processes into a single server call.

It guides humans through a complex business process.

QUESTION 62
A consultant wants to reduce the number of DataRaptor Extract calls within an OmniScript to improve performance. Which approach should be recommended?

Use separate DataRaptor Extracts for each Step

Combine multiple data retrieval needs into a single Integration Procedure with one Remote Action call

Use a Type Ahead Block on every text field

Convert the OmniScript into a FlexCard

QUESTION 63
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

DataRaptor Post Action

Multi-select Input

Post to Object Action

Radio Input

HTTP Action

QUESTION 64
Which two statements are true about Integration Procedures? Choose 2 answers

They can be called synchronously or asynchronously from an OmniScript

They require a user interface to execute

They can chain multiple DataRaptors and REST calls into a single transaction

They are limited to a single Salesforce object per execution

QUESTION 65
A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* “Open” cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
* “Awaiting Closure” cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* “Closed” cases with case description, resolution, case closed date fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

Using three FlexCards

Using a single FlexCard with three states

Using a single FlexCard with multiple card filters

Using a single FlexCard with three flyouts

Comprehensive and Detailed In-Depth Explanation:The requirement involves designing a FlexCard solution to display case data fetched by a single DataRaptor, with three distinct categories of cases (“Open,” “Awaiting Closure,” and “Closed”), each with specific fields and unique styling (e.g., red border for Open, grey border for Awaiting Closure). Based on Salesforce OmniStudio capabilities, the most efficient and appropriate design is a single FlexCard with three states.
Here’s why B. Using a single FlexCard with three states is the correct answer:
* FlexCard States Overview: In OmniStudio, a FlexCard can have multiple “states,” which are conditional views of the card’s content and styling based on data conditions. Each state can display different fields, apply unique CSS styles (e.g., borders), and include interactive elements (e.g., links).
States are driven by conditions evaluated against the data retrieved by the DataRaptor, making them ideal for scenarios where the same dataset (in this case, cases from a single DataRaptor) needs to be presented differently based on a field value (e.g., Status).
* Meeting the Requirements:
* Data Source: All cases are fetched via a single DataRaptor, which aligns with using one FlexCard since FlexCards are designed to work with a single data source (e.g., a DataRaptor Extract) and then manipulate or display that data in various ways.
* “Open” Cases: A state can be configured with a condition like Status = ‘Open’, displaying fields such as CaseDescription, CaseOpenDate, CaseType, AssignedTo, and Priority. Custom CSS can be applied in the state’s style settings to add a red border (e.g., border: 2px solid red).
* “Awaiting Closure” Cases: Another state with a condition like Status = ‘Awaiting Closure’ can show CaseDescription, LastActionTakenDate, Resolution, ApprovalReasonForClosure, and AssignedTo, styled with a grey border (e.g., border: 2px solid grey).
* “Closed” Cases: A third state with Status = ‘Closed’ can display CaseDescription, Resolution, and CaseClosedDate, with a hyperlink element added for duplicate cases (e.g., linking to a related DuplicateCaseId field). No specific border color is mentioned, so default styling or a custom style could be applied.
* Display Logic: By default, FlexCards in a list format (e.g., a datatable or repeating block) can iterate over the DataRaptor’s JSON output, applying the appropriate state to each case record based on its Status. This ensures all cases are displayed dynamically with their respective fields and styles.
* Why One FlexCard?: Using a single FlexCard with states keeps the solution efficient, maintainable, and aligned with OmniStudio best practices. It leverages one DataRaptor call, reduces redundancy, and centralizes the logic and styling in a single component.
Now, let’s examine why the other options are incorrect:
* A. Using three FlexCards: While it’s technically possible to create three separate FlexCards (one for Open, one for Awaiting Closure, and one for Closed), this approach is inefficient and impractical. Each FlexCard would need its own DataRaptor or a filtered subset of the same DataRaptor output, leading to redundant configurations and multiple queries or data manipulations. Additionally, displaying all three categories together in a cohesive console view would require embedding them in an OmniScript or custom layout, complicating the design. The requirement implies a unified display of all cases, which a single FlexCard with states handles more naturally.
* C. Using a single FlexCard with multiple card filters: Card filters in FlexCards allow users to dynamically filter the displayed data (e.g., a dropdown to show only Open cases). However, filters don’ t inherently change the fields displayed or apply specific styling like red or grey borders per category- they only subset the data. To meet the requirement of showing different fields (e.g., Priority for Open vs. LastActionTakenDate for Awaiting Closure) and unique styling, you’d still need states or custom coding beyond what filters provide. Filters are user-driven, not automatic, and don’t fully address the requirement.
* D. Using a single FlexCard with three flyouts: Flyouts are pop-up panels in FlexCards that display additional details or actions when a user interacts with an element (e.g., clicking a case row). While flyouts could show extra case details, they don’t suit the requirement of displaying all cases with their respective fields and borders directly on the main card. Flyouts are supplementary, not primary displays, and using three flyouts would require user interaction to view each category, which contradicts the need to “display cases as follows” in a visible, highlighted manner.
Best Practice Alignment:
The OmniStudio documentation emphasizes FlexCard states for scenarios where data from a single source needs conditional rendering and styling. This approach minimizes maintenance overhead, optimizes performance (one DataRaptor call), and provides a seamless user experience for contact center agents viewing all case types in one console.
References:
* Salesforce OmniStudio Documentation: FlexCards Designer – Details how states can conditionally display data and apply custom styles.
* Salesforce OmniStudio Developer Guide: Working with FlexCard States – Explains configuring states based on field values like Status.
* Salesforce Help: FlexCard Styling – Covers applying CSS (e.g., borders) to states for visual differentiation.

QUESTION 66
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:
Step 1: Enter account name to retrieve account information
Step 2: Review and edit account information
Step 3: Select products
Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?

Remove Step 1 and prefill the account information automatically.

Divide Step 2 into two steps, so each task is distinct.

Use an Edit Block in Step 4 to enter payment information.

Use Multi-select elements in Step 3 for the product list.