[Q64-Q88] Use Real ITIL-4-Foundation - 100% Cover Real Exam Questions [Jan-2024]

NEW QUESTION 64
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

Service level management

Relationship management

Service desk

Monitoring and event management

NEW QUESTION 65
What is defined as any financially valuable component that can contribute to the delivery of a service?

Configuration item

Product

IT asset

Event

NEW QUESTION 66
What term is used to describe the functionality of a service?

Output

Outcome

Utility

Warranty

NEW QUESTION 67
Which TWO statements about an organization’s culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

1 and 2

2 and 3

3 and 4

1 and 4

NEW QUESTION 68
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

Service request management

Service configuration management

Deployment management

Change enablement

NEW QUESTION 69
A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

A mobile phone enables a user to work remotely

A password allows a user connect to a WiFi network.

A license allows a user to install a software product

A service desk agent provides support to a user

NEW QUESTION 70
What should a release policy include?

The process owner and process manager for each type of release

The roles and responsibilities for incident and problem resolution

The naming convention and expected frequency of each type of release

The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

NEW QUESTION 71
Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

Ideation, Design, Develop, Deploy, Test, Operate, Retire

Retire, Test, Operate, Deploy, Ideation, Develop, Design

None of the above

Ideation, Test, Develop, Deploy, Design, Operate, Retire

NEW QUESTION 72
Which function is responsible for the management of a data centre?

Technical management

Service desk

Application management

Facilities management

NEW QUESTION 73
Which practice handles all pre-defined user-initiated service actions?

Deployment management

Incident management

Service level management

Service request management

NEW QUESTION 74
Which describes the ‘plan’ value chain activity?

It ensures a shared understanding of the current status and vision for all products and services across the organization

It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations

It ensures that service components are available when and where they are needed, and meet agreed specifications

It ensures continual improvement of products, services, and practices across all value chain activities

NEW QUESTION 75
Which statement about the ‘four Ps’ of service design is CORRECT?

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics
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NEW QUESTION 76
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

relationships with suppliers

configuration of services

skills of people

authorization of changes

NEW QUESTION 77
Which statement about outcomes is CORRECT?

Outcomes enable products to be delivered to a stakeholder

An outcome defines the amount of money spent on technology for a service

An outcome depends on at least one output to deliver a result

Outcomes provide assurance to stakeholders on how a service performs

NEW QUESTION 78
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

Start where you are

Focus on value

Think and work holistically

Optimize and automate

NEW QUESTION 79
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

Start where you are

Collaborate and promote visibility

Progress iteratively with feedback

Think and work holistically

NEW QUESTION 80
Which type of change is MOST LIKELY to be initiated as part of the ‘service request management’ practice?

A normal change

An emergency change

A standard change

A change model

NEW QUESTION 81
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

Optimize and automate

Start where you are

Focus on value

Progress iteratively with feedback

NEW QUESTION 82
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

Focus on value

Think and work holistically

Optimize and automate

Collaborate and promote

NEW QUESTION 83
What is an IT asset?

Any financially valuable component that can contribute to delivery of an IT product or service

Any component that needs to be managed in order to deliver a service

A request from a user mat initiates a service action

The removal of anything that could have a direct or indirect effect on services

NEW QUESTION 84
Which activity is NOT recommended by the start where you are’ guiding principle?

Involving people who are not familiar with a service when observing and assessing its activities

Applying risk management when considering to introduce new processes

Using source data to avoid any unintentional data distortion found in reports

Discarding existing processes before assessing their usefulness

NEW QUESTION 85
Which organization delivers output or outcomes of a service?

A service consumer delivers outcomes of the service

A service provider delivers outcomes of the service

A service consumer delivers outputs of the service

A service provider delivers outputs of the service

NEW QUESTION 86
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

Information security management

Change enablement

Problem management

Service configuration management

NEW QUESTION 87
Which is a purpose of the ‘engage’ value chain activity?

Meeting expectations for quality, costs and time-to-market

Ensuring the continual improvement of services

Ensuring that the organization’s vision is understood

Providing transparency and good relationships

NEW QUESTION 88
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?

Keep it simple and practical

Think and work holistically

Star: where you are

Progress iteratively with feedback