Free Salesforce Public-Sector-Solutions Exam 2025 Practice Materials Collection [Q26-Q47]

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Free Salesforce Public-Sector-Solutions Exam 2025 Practice Materials Collection

Public-Sector-Solutions Exam Info and Free Practice Test All-in-One Exam Guide Oct-2025

QUESTION 26
Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven’s contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.
What should a technical consultant recommend to Bobahaven to solve this problem?

Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the “application has breached the agreed SLA.

QUESTION 27
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Install the ERM for PSS Managed Package

Enable Person Account

Enable Email-to-Case

Enable Web-to-Case

Install the ERM for PSS Unmanaged Package

QUESTION 28
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

Salesforce Flows, APEX, Custom Objects, and VisualForce

Salesforce Flows, Customer Community, and Individual Account

Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

QUESTION 29
What is right order of the grantmaking lifecycle?

Engage, Award, Plan, Review.

Plan, Engage, Award, Review.

Review, Award, Engage, Plan

QUESTION 30
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?

By utilizing the flows

By utilizing the expression sets in BRE module

By utilizing the integration procedures

By utilizing the combination of data raptors and integration procedures

QUESTION 31
A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?

OmniChannel, Flows, Apex, and DataLoader

Scripts, Einstein Al, Assessments, and Grants

OmniScripts, DataRaptors, Integration Procedures, and FlexCards

Application Form, Lightning Web Components, Communities, and Applications

QUESTION 32
A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the nonfunctional requirements, the system needs to poll the status of signed envelopes.
What is the best way to achieve this requirement?

Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

Use the REST API provided by DocuSign to poll the status of a particular envelope.

Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

QUESTION 33
A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance.
Which of the following configurations directly impacts the City’s Salesforce licensing cost?

Configuring more than ten different OmnlScript Application forms and making them available on an Experience Site for external users to apply.

Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.

Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.

Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.

QUESTION 34
After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.).
Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?

Recommend using PSS with the Nonprofit Success Pack.

Recommend using PSS with the Outbound Funds Module.

Recommend using PSS with the Grants Management product.

Recommend using PSS with FinancialForce Accounting.

QUESTION 35
The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned.
What is the most probable cause for the error message?

There are no Visit records.

There are no active Action Plan Templates.

Person Accounts have not been enabled.

There are no Violation records.

QUESTION 36
A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.
To accomplish this, the BRE designer should include how many decision matrices?

1; Only to contain the prioritization pools.

3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.

2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.

1; Only one to contain the prioritization pools with the Federal Income Limits.

QUESTION 37
A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?

OmniChannel, Flows, Apex, and DataLoader

Scripts, Einstein Al, Assessments, and Grants

OmniScripts, DataRaptors, Integration Procedures, and FlexCards

Application Form, Lightning Web Components, Communities, and Applications

QUESTION 38
A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.
Which Permission Set License should be assigned to a volunteer to allow them to sign up?

Community Response for Public Sector

Emergency Response for Public Sector

Volunteer Management for Community

Public Sector for Community

QUESTION 39
a public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.
Which Experience Cloud template should they use?

Customer Account Portal

Aloha

Partner Central

Help Center

QUESTION 40
A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.
Which Permission Set License should be assigned to a volunteer to allow them to sign up?

Community Response for Public Sector

Emergency Response for Public Sector

Volunteer Management for Community

Public Sector for Community

QUESTION 41
A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click ‘New.’ The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.

Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.

Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

QUESTION 42
The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned.
What is the most probable cause for the error message?

There are no Visit records.

There are no active Action Plan Templates.

Person Accounts have not been enabled.

There are no Violation records.

QUESTION 43
What 2 core Salesforce Clouds is Public Sector Solutions based on?

Service Cloud

Experience Cloud

Marketing Cloud

Admin

QUESTION 44
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

Salesforce Flow

Product Schedule

Person Accounts

Custom Object for Applications

QUESTION 45
What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?
Choose 2 answers

Budget Plan

Functional requirements specification (FRS)

Marketing Plan

User Stories

QUESTION 46
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.
what is the best solution to capture the fund-related requirements, objectives, and supporting documents?

Utilize the Funding Program Request” object to capture the details

Utilize the “Funding Program” object to capture the details

Utilize the “Funding Request” object to capture the details

Utilize the “Business Licence Application” object to capture the details

QUESTION 47
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

Change the Organization-Wide Default settings for Case to Public Read/Write

Create or modify a sharing set for the Profile used for the Site that gives access to Cases

Create or modify a permission set that gives access to Cases owned by the support team

Create or modify a share group for the Profile used for the Site that gives access to Cases

Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic	Details
Topic 1	Public Sector Solutions – Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.
Topic 2	Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.
Topic 3	Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.