Free Sales Ending Soon - 100% Valid Field-Service-Lightning-Consultant Exam Dumps with 303 Questions [Q55-Q78]

Rate this post

Free Sales Ending Soon – 100% Valid Field-Service-Lightning-Consultant Exam Dumps with 303 Questions

Verified Field-Service-Lightning-Consultant dumps Q&As on your Field Service Lightning program Exam Questions Certain Success!

QUESTION 55
Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?

Quick Action on Opportunity to Create Work Order

Quick Action on Opportunity to Create Work Order Line Item

Quick Action on Work Order to create Opportunity

Quick Action on Work Order Line Items to create Opportunity

QUESTION 56
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

Select Sort by Average Utilization on the Resources Tab.

Select Date Resolution on the Hours Tab.

Select Travel Time and Breaks as skills on the Skills Tab.

Select Hours, Absences and Overtime on the Utilization Tab.

QUESTION 57
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

Create a Capacity-based Resource and delete that Resource after three weeks.

Create a Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them Capacity for the next three weeks.

QUESTION 58
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

Includes the match territory work rule

Remove the match territory work rule

Select working location enable primary on the working territories work rule

Deselect working location primary on the working territories work rule

QUESTION 59
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

Use the work type to define the installation services for each product- use work order to track work for each customer – use service appointment to assign the work

Use cases to define the installation services for each product – use service appointment to track the work for each customer- use work order to assign the work

Use service appointment to define the installation services for each product – use work order to track order for each customer use task to assign the work

Use work order to define the installation services for each product use work type to each work – use work type to track work for each customer – use service appointment to assign the work

QUESTION 60
Universal Containers’s Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

The Maintenance Plan for the Account

The Due Date of the Service Appointment

The Time Slots for Appointment Booking

When Service Resources are available for work

QUESTION 61
Universal Containers` customers typically like to be by the same Technician that completed the initial installation.
How should a Consultant implement this rule?

Add the Account as one of the Resource Skills.

Add the Resource as a Preferred Resource.

Add the Resource as a Required Resource.

Add all other Resources as Excluded Resources.

QUESTION 62
universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?

Assign contractors 1 and 2 different capacities of repair work

Assign contractors 1 and 2 different skill levels for repair works

Assign contractors 1 and 2 preferred source

Assign contractors 1 and 2 as excluded resources

QUESTION 63
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers

Leverage the match skills work rule when scheduling appointments

Create skills that relate to qualifications from setup and assign them to a service resource

Leverage the match skills scheduling policy when scheduling appointments

Create skills that relate to qualifications from the skills tab end assign them to a service resource

QUESTION 64
Universal Containers wants to track the work that is performed on the customer’s install base.
What object relationship should the Consultant focus on to meet this requirement?

Products to Accounts

Assets to Products

Work Orders to Assets

Work Orders to Products

QUESTION 65
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A work order related list on asset

A custom installation date field on products consumed

Field history tracking on asset

The standard installation date field on asset

QUESTION 66
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site.
The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up. ” The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

Create custom fields to capture that the Wrap Up Activities have been completed.

Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

Create a Workflow to close the Milestone when the Wrap Up is complete.

QUESTION 67
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

Create a user territory for the technicians’ primary and secondary territories.

Create a process to change the owner of the service appointment to the assigned technician.

Enable the sharing features in the Field Service settings in the Setup menu.

Configure a sharing rule to share dispatched service appointments with the assigned resource.

QUESTION 68
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

Work Types, Skill Routing, Skill Requirements, Operating Hours

Case process, Work Types, Entitlements, and Milestones

Skill Requirements, Work Types, Case Process, Milestones

Work Types, Skill Requirements, Entitlements, and Milestones

QUESTION 69
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers

Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.

Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

QUESTION 70
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers

Reduced Work Orders per Shift.

Reduced Overtime per Work Order.

Reduced Travel Time per Work Order.

Reduced Absences per Employee.

QUESTION 71
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

Service Territories

Geotracking

Territory Management

Location Management

QUESTION 72
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

Use Orders and Order Products.

Use Work Orders and define a hierarchy.

Use Products and Product Families.

Use Assets and define a hierarchy.

QUESTION 73
universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?

Set the number of services to drip feed on the service territories

Set the service appointment to dispatch in the field service settings

Enable sharing or dispatch service appointments

Enable drip feed dispatching in field service settings

QUESTION 74
universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?

Add a new product required to the work order.

Add a new product consumed to the work order.

Add a new product required to the work type.

Add a new product consumed to the work rule.

QUESTION 75
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

A Work Order Line Item will inherit their parent Work Order’s Work Type Skills, and the user is unable to make additional changes.

QUESTION 76
Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

Match Fields

Required Resource

Match Boolean

Preferred Resource

QUESTION 77
At universal containers the service territory member’s time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?

Add one hour to the start and end times on the service territory.

Add one hour to the start and end times on the service territory member’s operating hours.

Change the time zone on the service territory member’s user record to match the service territory’s time zone.

Subtract one hour from the start and end times on the service territory.

QUESTION 78
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

Assign Contractor 2 as an excluded Resource.

Assign Contractor 1 and 2 different capacities for repair work.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Salesforce Field Service Lightning is a cutting-edge technology that allows businesses to streamline their field service operations. The Salesforce Field-Service-Lightning-Consultant Exam is designed to test the candidate’s knowledge and expertise in this field. Field-Service-Lightning-Consultant exam is intended for professionals who have experience in implementing and configuring Field Service Lightning solutions for their clients.

The Field Service Lightning platform is designed to help field service organizations improve their service delivery and customer satisfaction. It enables companies to optimize their field service operations by streamlining dispatch, inventory management, and mobile workforce management. Salesforce Certified Field Service Lightning Consultant certification exam covers a range of topics related to the platform, including service appointment management, work order management, scheduling and dispatching, and mobile workforce management.

Field-Service-Lightning-Consultant Exam Dumps – 100% Marks In Field-Service-Lightning-Consultant Exam: https://www.validbraindumps.com/Field-Service-Lightning-Consultant-exam-prep.html